Refund Policy

Our Commitment to Quality

At TimelessTune (operated by Abstractika OÜ), we're committed to creating beautiful, personalized songs that exceed your expectations. We work closely with you throughout the creative process to ensure the final product captures your vision perfectly.

Refund Eligibility Timeline

Refund eligibility depends on how far we've progressed in creating your custom song:

• 🔄 100% Refund - Planning Phase
  Available if you cancel before we assign a composer to your project. No creative work has begun yet.
• 💰 50% Refund - Pre-Production
  Available if you cancel after composer assignment but before receiving the first draft. Covers initial creative planning.
• 🎵 No Refund - Production Phase
  After first draft delivery, as significant creative work, composition, and recording have been completed.

Quality Assurance & Revisions

• 💬 Clear Communication: We maintain open communication throughout the process to align on vision and expectations
• 🔄 Revision Process: Two rounds of revisions included to refine lyrics, melody, and production
• 🎯 Specific Feedback: We work best with clear, specific feedback to address your concerns
• ⭐ Quality Standards: All songs meet our professional quality standards for composition and production

Non-Refundable Circumstances

• 🚫 After First Draft: Once you receive the first draft of your song
• 🚫 Change of Mind: Simply changing your mind after significant work has begun
• 🚫 Delayed Feedback: Not providing feedback within the 7-day revision window
• 🚫 Unrealistic Expectations: Expectations that don't align with the service description
• 🚫 Third-Party Issues: Problems with email delivery, download links, or personal devices

Digital Product Specifics

Understanding our custom digital product nature:

• 🎵 Custom Creation: Each song is uniquely created based on your personal stories and preferences
• ⏱️ Time Investment: Significant composer and production time invested in each project
• 💡 Intellectual Property: You receive full ownership rights upon project completion and payment
• 📦 Immediate Value: Professional composition and recording services provided instantly

How to Request a Refund

If you believe you're eligible for a refund, please follow these steps:

• 1️⃣ Contact Us First: Email support@timelesstune.com with your order number
• 2️⃣ Explain Situation: Clearly describe why you're requesting a refund
• 3️⃣ Project Status: Let us know where we are in your project timeline
• 4️⃣ Resolution Attempt: Allow us to address concerns before refund consideration

Exceptional Circumstances

While our standard policy is firm, we understand life happens. We may consider exceptions for:

• 🏥 Medical Emergencies: Documented serious health issues affecting your ability to continue
• 😔 Bereavement: Loss of the intended song recipient
• ⚡ Service Issues: Significant failures on our part to deliver as promised
• 🔧 Technical Problems: Persistent issues that prevent you from accessing your song

Exceptional cases are reviewed individually and require documentation. Partial refunds or credits may be offered instead of full refunds.

Chargebacks & Disputes

• 💬 Direct Communication: We resolve most issues within 48 hours when contacted directly
• 📋 Documentation: We maintain complete records of all project communications and deliverables
• ⚖️ Policy Compliance: Chargebacks for delivered services violate our terms and payment processor agreements

Rush Service Refunds

For rush service orders (3-5 business days):

• ⚡ Expedited Processing: Rush fees cover immediate composer assignment and prioritized scheduling
• 💰 Non-Refundable Fee: Rush service fees are non-refundable once processing begins
• 🔄 Standard Refund: Base song price follows standard refund policy timeline

EU Consumer Rights

By placing your order and providing your personal stories and specific instructions for song creation, you explicitly consent to us beginning the customized service immediately and acknowledge that your right of withdrawal ends once we commence the creative work based on your personalized requirements.

Prevention is Better Than Refunds

We believe in getting it right the first time. Here's how we ensure your satisfaction:

• 📋 Detailed Briefing: Comprehensive order form to capture your vision accurately
• 💬 Ongoing Communication: Regular updates and opportunities for input
• 🎵 Quality Control: Multiple review stages to ensure professional standards
• 🔄 Revision Process: Built-in revision rounds to refine and perfect your song

Policy Updates

We may update this refund policy to reflect changes in our services or legal requirements. Significant changes will be communicated via:

• 📧 Email notification to affected customers
• 🌐 Notice on our website and customer dashboard
• 📅 Updated "Last Updated" date at the top of this policy